FAQs

FAQs

1. What payment methods do you accept?

We accept PayPal only at this moment, more payment methods will be available in the future.

2. How many days can I get my items after ordered?

Normally, it takes us 1-3 days to ship an order. And it depends on the different country, postal service will take 15-20 days to arrive.

3. How do I get warranty covered?

Photos or short video may be needed for confirming the defective.

4. Why does my flashlight not turn on? 

1) Make sure you have removed the plastic slip from the battery 2) Make sure you have observed battery polarity, and inserted the battery with the + sign towards the head 3) Clean the tail cap and head threads using a cloth or paper tissue 4) With the new, fully charged battery in the light, unscrew and remove the tail cap. Use a metal object such as a paper clip or key and simultaneously touch the flat center of the battery and the edge of the body of the light - it should turn ON.

5. What maintenance does my flashlight need?

1) Use a soft cloth clean to clean the threads 2) Replace and lubricate O-rings to maintain IPX-8 rating 3) Remove the battery when stored for extended periods.

6. Why does my flashlight flicker when I turn it on? 

This may be caused by the battery being nearly depleted - you should recharge the battery.

7. Why does my flashlight only work in the low mode?

This is an indication that the batteries are nearly depleted - you need to replace or recharge the battery.

8. How to clean the spinner's bearing?

1) Prepare tools and alcohol 2) Remove the bearing from Spinner 3) Put the bearing in the alcohol about 3 minutes 4) Blow dry it 5) Install the bearing on Spinner